Shipping policy
Shipping Policy
Last Updated: August 1, 2026
This Shipping Policy explains how orders placed through meowora.online are processed, shipped, tracked, and delivered.
1. Free Worldwide Shipping
Meowora provides free standard shipping to supported destinations worldwide.
No standard shipping charge will be added to eligible orders during checkout. Delivery availability may depend on local restrictions, carrier coverage, customs requirements, or other conditions beyond our control.
2. Estimated Delivery Time
Our estimated delivery time is 7–10 days.
This timeframe is an estimate rather than a guaranteed delivery date. Delivery may occasionally take longer due to:
- Customs inspections or import processing
- Carrier service disruptions
- Severe weather
- Public holidays
- High-volume shopping periods
- Remote delivery locations
- Incorrect or incomplete addresses
- Local transportation disruptions
We appreciate your patience when delays are caused by circumstances outside our reasonable control.
3. Order Processing
Orders are reviewed before shipment to confirm payment, product availability, and delivery information.
Orders placed during weekends or public holidays may begin processing on the next business day. During high-demand periods, additional processing time may be required.
You will receive an order confirmation after your purchase has been successfully submitted.
4. Shipping Confirmation and Tracking
When tracking is available, shipping confirmation and tracking information will be sent to the email address provided during checkout.
Tracking information may require several days to update after the shipping carrier receives the package. A temporary lack of tracking activity does not necessarily mean that the shipment has stopped moving.
5. Shipping Address Accuracy
Customers are responsible for providing a complete and accurate delivery address.
Before placing your order, please confirm:
- Recipient name
- Street address
- Apartment, unit, or building number
- City and province, state, or region
- Postal or ZIP code
- Country
- Contact telephone number
Contact us immediately if you notice an address error. We cannot guarantee that an address can be changed after an order has entered processing or shipment.
Meowora is not responsible for delivery problems caused by incorrect, incomplete, or outdated information submitted by the customer.
6. International Orders and Customs
International shipments may be inspected by local customs authorities.
Although standard shipping is free, customers may be responsible for local import taxes, duties, handling charges, or customs fees imposed by the destination country. These charges are determined by local authorities and are not controlled by Meowora.
Customers are responsible for complying with applicable import rules in their country.
7. Multiple Packages
Products within the same order may occasionally be shipped separately.
When this occurs, packages may arrive on different dates and may have separate tracking numbers. You will not be charged additional standard shipping fees for split shipments.
8. Delayed Orders
If your order has not arrived within the expected delivery period, please:
- Review the tracking information.
- Check around the delivery location.
- Ask household members or neighbors whether they accepted the package.
- Contact the local shipping carrier.
- Email us if further assistance is needed.
Please include your order number when contacting our support team.
9. Lost Packages
A package may need to be investigated before it can be classified as lost.
If tracking has not updated for an extended period or the carrier confirms that the shipment cannot be located, contact us at support@meowora.online.
After reviewing the available information, we may arrange an appropriate replacement or refund when the shipment is confirmed as lost.
10. Delivered but Not Received
If tracking shows that your order was delivered but you cannot find it:
- Check your mailbox, entrance, reception area, porch, or secure delivery location
- Ask household members, neighbors, building staff, or reception personnel
- Contact the carrier for delivery details
- Allow a short period in case the package was scanned before final delivery
Please contact us if the package remains missing. We will assist where reasonably possible, although a replacement or refund may require carrier confirmation.
11. Refused or Undeliverable Packages
Packages may be returned when:
- The address is incomplete or incorrect
- Delivery attempts are unsuccessful
- The recipient refuses the shipment
- The package is not collected
- Customs requirements are not completed
When an undeliverable package is returned, we will review the order and contact the customer regarding the available resolution.
12. Contact Us
For shipping assistance:
Meowora
9301 Blvd. LaSalle
LaSalle, Quebec H8R 2M7
Canada
Email: support@meowora.online
Phone: (800) 461-2800
Website: meowora.online