Shipping policy
Shipping Policy
Last Updated: August 20, 2026
At Meowora, we aim to make ordering kitchen organization products simple and convenient wherever you live.
1. Free Worldwide Shipping
We provide free standard shipping worldwide on orders placed through meowora.online.
Unless clearly stated otherwise during checkout, no minimum purchase amount is required to qualify for standard free shipping.
2. Estimated Delivery Time
Our standard estimated delivery timeframe is:
7–10 days
This timeframe is an estimate and does not constitute a guaranteed delivery date.
Delivery may occasionally take longer due to:
- Carrier delays
- Customs procedures
- Public holidays
- Severe weather
- Transportation disruptions
- High-volume shopping periods
- Remote destinations
- Incorrect shipping information
- Circumstances outside our reasonable control
3. Order Processing
After an order is submitted, it may require processing and preparation before being handed to a shipping carrier.
When your shipment is dispatched and tracking is available, tracking details may be provided electronically.
4. Shipping Addresses
Customers are responsible for providing accurate shipping information when ordering.
Please review the following carefully:
- Full recipient name
- Street address
- Apartment or unit number
- City
- Province, state, or region
- Postal or ZIP code
- Country
- Telephone number where requested
If you notice a mistake after placing your order, contact us immediately.
We cannot guarantee that address changes can be completed once fulfillment has begun.
5. Order Tracking
Where available, tracking information will allow customers to follow shipment progress.
Tracking information may take some time to appear after the carrier receives a package.
6. International Shipping
Meowora ships internationally.
Packages may be processed by customs authorities in the destination country, and customs processing times are outside our direct control.
7. Customs and Import Charges
Depending on destination and applicable local law, shipments may be subject to customs duties, taxes, fees, or import requirements.
These matters are determined by the destination jurisdiction.
8. Delayed Shipments
If your order appears significantly delayed, please contact:
Include your order number so our support team can review the shipment.
9. Lost Packages
If tracking suggests that a package has been lost during transit, contact us.
We may investigate the shipment with the carrier before determining the appropriate resolution.
10. Delivered but Not Located
If tracking indicates that your package was delivered but you cannot locate it, please first check:
- Mailbox or parcel locker
- Front, side, or rear entrance
- Reception or concierge
- Household members
- Safe delivery areas
- Neighbors where appropriate
You may also contact the delivery carrier for additional information.
If the package remains missing, contact us for assistance.
11. Damaged Shipments
If a product arrives damaged during shipping, please retain the packaging where possible and take photographs of the damage.
Contact:
We will review the circumstances and provide an appropriate solution.
12. Returns
Eligible products may be returned within 30 days of delivery under our Return & Refund Policy.
Eligible returns are free.
Shipping Contact
Meowora
9301 Blvd. LaSalle
Lasalle, Quebec H8R 2M7
Canada
Email: support@meowora.online
Phone: (800) 461-2800