Refund policy
Return & Refund Policy
Last Updated: August 1, 2026
Thank you for shopping at Meowora. We want you to feel confident when ordering from our store. This Return and Refund Policy explains the conditions, procedures, and timeframes that apply to returns, refunds, exchanges, damaged products, and order cancellations.
By purchasing from meowora.online, you agree to the terms described below.
1. Thirty-Day Return Period
Meowora offers free returns and refunds within 30 days.
The 30-day return period begins on the date your order is confirmed as delivered by the shipping carrier. To qualify for a return, you must contact us before the 30-day period expires.
Return requests submitted after 30 days may not be accepted.
2. Return Eligibility
To be eligible for a standard return, the product should:
- Be returned within 30 days of delivery
- Be in its original or reasonably resalable condition
- Include the original packaging, accessories, and components
- Not show excessive damage caused by misuse or improper handling
- Be accompanied by valid proof of purchase
Because our products are intended for pets, items that have been heavily chewed, damaged, contaminated, washed, altered, or used beyond reasonable inspection may not qualify for a return unless the product arrived defective.
We review every return fairly and may request photographs or additional information before approving the request.
3. Free Return Shipping
Approved eligible returns include free return shipping.
After your return is authorized, we will provide the applicable return instructions. Depending on your location, this may include a prepaid return label, a designated return address, or another approved return method.
Please do not send products to the address shown on the package without first contacting us. The return destination may be different from our business contact address.
Unauthorized returns may be delayed, refused, or sent back to the customer.
4. How to Request a Return
To begin a return, email support@meowora.online and include:
- Your full name
- Your order number
- The email address used for the order
- The name of the product
- The reason for the return
- Clear photographs when the product is damaged, defective, or incorrect
Our support team will review your request and provide instructions for the next step.
5. Refund Processing
Once the returned product has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. Although we process refunds promptly, your bank, card provider, or payment service may require additional time to display the funds in your account.
Original expedited shipping charges, if any were selected, are not refundable unless the order was incorrect, damaged, or defective due to an error by Meowora.
6. Damaged, Defective, or Incorrect Products
Please inspect your order shortly after delivery.
Contact us as soon as possible if:
- Your product arrived damaged
- The product has a manufacturing defect
- You received the wrong product
- An item is missing from your order
- The product differs materially from the item ordered
Please include clear photographs of the product, packaging, shipping label, and any visible damage. Once the issue has been verified, we may offer a replacement, refund, or another appropriate resolution at no additional cost.
Do not discard a damaged product or its packaging until our team confirms that it is no longer required.
7. Exchanges
We may offer exchanges when replacement stock is available.
The fastest way to receive a different product is usually to return the original item and place a new order after the return has been approved. If the exchange is related to an incorrect or defective item, Meowora will provide appropriate assistance.
8. Order Cancellations
Orders may be cancelled before they enter processing or fulfillment.
To request a cancellation, contact us immediately at support@meowora.online. We cannot guarantee cancellation after an order has been processed, packed, or transferred to the shipping carrier.
If the order can no longer be cancelled, you may request a return after delivery in accordance with this policy.
9. Missing Refunds
If you have received confirmation that a refund was issued but do not see it in your account:
- Check your bank or payment account again.
- Contact your card issuer or payment provider.
- Allow the provider’s standard processing period to pass.
- Contact us if the refund is still missing.
10. Contact Information
For return and refund assistance, contact:
Meowora
9301 Blvd. LaSalle
LaSalle, Quebec H8R 2M7
Canada
Email: support@meowora.online
Phone: (800) 461-2800
Website: meowora.online