Contact Information Policy

Last Updated: August 1, 2026

Meowora is committed to providing customers with accessible and reliable contact information.

Business Information

Business and Store Name: Meowora
Website: meowora.online
Established: 2022

Business Address:
9301 Blvd. LaSalle
LaSalle, Quebec H8R 2M7
Canada

Customer Support Email: support@meowora.online
Customer Support Phone: (800) 461-2800

Customer Service Assistance

You may contact us regarding:

• Product information
• Order confirmations
• Shipping and tracking updates
• Address correction requests
• Damaged or incorrect products
• Returns and refunds
• Payment questions
• Website accessibility or technical issues
• General customer service concerns

Contacting Us About an Order

For faster assistance, include:

• Your full name
• Order number
• Email address used during checkout
• Product name
• A clear description of your question or concern
• Relevant photographs when reporting damage or defects

Please do not send sensitive payment information, full card details, passwords, or account credentials by email.

Response Time

We aim to respond to customer messages within one to two business days.

Messages received during weekends, public holidays, or high-demand periods may require additional time. Sending multiple messages about the same request may delay the review process.

Return Requests

All returns must be approved before products are shipped back.

The business address listed in this policy is provided for official contact purposes and may not be the correct return destination. Approved return instructions will be provided by our customer support team.

Formal Notices

Formal legal or business notices may be sent to our postal address or customer support email. Notices should clearly identify the sender and explain the purpose of the communication.